Cancellation Policy

§ 01Two fare types

Every parking product is booked under one of two fare types, shown before you pay.

§ 02Initial 24-hour cooling-off period

The initial 24-hour free-cancellation period applies only to flexible bookings, and only where the booking was made at least 48 hours before the scheduled drop-off time. Within those 24 hours the cancellation is free of charge. It does not apply to non-flexible bookings.

§ 03How to cancel or amend

Use the manage-booking link in your confirmation email with your booking reference and the email address you booked with. No account is needed. Most changes process instantly; where a product needs provider confirmation, we email you within 24 hours.

§ 04Notice period

After the initial 24-hour period, flexible bookings may be cancelled up to 48 hours before the scheduled drop-off time, subject to a £10 administration fee. Cancellations and amendments are only permitted for bookings made at least 48 hours before the scheduled drop-off time. Bookings made less than 48 hours before drop-off are not eligible for cancellation or amendment.

§ 05Amendments

Amendments are permitted only for eligible flexible bookings, subject to the applicable booking conditions and the minimum 48-hour booking notice requirement. A booking made less than 48 hours before drop-off cannot be amended. The price may change with the new dates. Non-flexible bookings cannot be amended. Check the terms of the parking product you select before you complete the booking.

§ 06Refund timing

Approved refunds go back to the payment method you used. Allow up to five working days for the refund to clear, though it is often faster depending on your card issuer.

If amended dates cost more, you pay the difference. If they cost less, we refund the difference the same way.

§ 07Refund vouchers

Where a cancellation is made more than five days before the booked drop-off, you may be offered a credit voucher instead of a cash refund. Vouchers are valid for 24 months from issue and can be used against any booking on the site. Taking a voucher is your choice, never a substitute for a refund you are entitled to.

§ 08Non-flexible fares

Non-flexible bookings are strictly non-refundable and cannot be cancelled or amended, including during the first 24 hours after booking. The initial 24-hour free-cancellation period does not apply. That is shown before you pay. If you are not certain of your dates, a flexible fare is the safer choice.

§ 09Exceptions

Regardless of fare type, you get a full refund if:

• the provider cancels your booking, closes, or otherwise cannot deliver the service you paid for; or
• we made a genuine pricing or booking error that cannot otherwise be corrected.

§ 10Flight delays and late returns

No charge and no action needed from you for a normal delay. Providers track flights and adjust shuttle pick-ups and meet & greet return times.

Where a delay pushes your actual return past your booked pick-up day, most providers charge only the extra day at their standard gate rate. This is not a cancellation, so the notice period does not apply. Where late-return cover is included on your product, documented delays are reimbursed for up to 48 hours.

§ 11No-shows

A booking where you neither arrive nor cancel in advance is treated as a no-show and is not refunded on either fare type. Cancelling late on a flexible fare is always better than not turning up.

§ 12Hotels, flights, car hire and lounges

This policy covers parking. Hotel, flight, car hire and lounge cancellations follow the supplier’s own fare rules, which are shown before you pay and set out in the hotels, flights and travel services terms.

§ 13Contact

Cannot find your confirmation, or need something manage-booking does not cover? Email info@wecompareparking.com or call 0333 5678 678, Monday to Friday, 9am–5pm.