Cancellation Policy
What flexible actually means, how to amend or cancel a booking, and how quickly a refund lands back on your card. This policy forms part of our terms and conditions.
- Reference
- WC-CX-01
- Effective
- 1 September 2026
- Governing law
- England & Wales
- Entity
- We Compare Parking Ltd (17291984)
§ 01Two fare types
Every parking product is booked under one of two fare types, shown before you pay.
| Fare type | What it means |
|---|---|
| Flexible | The default on most products. Amend your dates or cancel free of charge up to 48 hours before your booked drop-off time. |
| Non-flexible | A lower price up front in exchange for no free changes. Labelled as non-refundable on the results page and again at checkout. |
§ 02The 24-hour free cancellation window
Whichever fare type you chose, you can cancel free of charge within 24 hours of making the booking, provided your drop-off time has not already passed. This is the widest window we offer and it applies once per booking.
§ 03How to cancel or amend
Use the manage-booking link in your confirmation email with your booking reference and the email address you booked with. No account is needed. Most changes process instantly; where a product needs provider confirmation, we email you within 24 hours.
§ 04Notice period
Outside the 24-hour free window, flexible fares can be cancelled or amended up to 48 hours before your booked drop-off time, subject to a £10 administration fee on cancellation. Requests inside that 48-hour window may attract the provider’s late-change fee, which we show you before you confirm the change.
§ 05Refund timing
Approved refunds go back to the payment method you used. Allow up to five working days for the refund to clear, though it is often faster depending on your card issuer.
If amended dates cost more, you pay the difference. If they cost less, we refund the difference the same way.
§ 06Refund vouchers
Where a cancellation is made more than five days before the booked drop-off, you may be offered a credit voucher instead of a cash refund. Vouchers are valid for 24 months from issue and can be used against any booking on the site. Taking a voucher is your choice, never a substitute for a refund you are entitled to.
§ 07Non-flexible fares
Non-flexible bookings are not refundable outside the 24-hour window and the exceptions below, even when cancelled well in advance. The trade-off is disclosed before you pay. If you are not certain of your dates, a flexible fare is the safer choice at a slightly higher price.
§ 08Exceptions
Regardless of fare type, you get a full refund if:
- the provider cancels your booking, closes, or otherwise cannot deliver the service you paid for; or
- we made a genuine pricing or booking error that cannot otherwise be corrected.
§ 09Flight delays and late returns
No charge and no action needed from you for a normal delay. Providers track flights and adjust shuttle pick-ups and meet & greet return times.
Where a delay pushes your actual return past your booked pick-up day, most providers charge only the extra day at their standard gate rate. This is not a cancellation, so the notice period does not apply. Where late-return cover is included on your product, documented delays are reimbursed for up to 48 hours.
§ 10No-shows
A booking where you neither arrive nor cancel in advance is treated as a no-show and is not refunded on either fare type. Cancelling late on a flexible fare is always better than not turning up.
§ 11Hotels, flights, car hire and lounges
This policy covers parking. Hotel, flight, car hire and lounge cancellations follow the supplier’s own fare rules, which are shown before you pay and set out in the hotels, flights and travel services terms.
§ 12Contact
Cannot find your confirmation, or need something manage-booking does not cover? Email info@wecompareparking.com or call 0333 5678 678, Monday to Friday, 9am–5pm.